The RouteBuddy Pass Guarantee provides a conditional financial remedy where qualified premium users fail their official practical driving test. To be eligible for this driving tuition reimbursement claim, the user must satisfy all of the following requirements verbatim:

• Vehicle Category Restrictions: This guarantee applies exclusively to Category B (car) registrations. It does not apply to any other vehicle categories, including but not limited to motorcycles, large goods vehicles (LGV), passenger carrying vehicles (PCV), or professional instructor tests.
• Premium Subscription: The user must have a fully paid, active RouteBuddy Premium subscription strictly identical to the outline provisions below.
• Location: The user must book and sit their official practical driving test with the Driver and Vehicle Standards Agency (DVSA) within Great Britain (GB). Please note: This guarantee does not apply to driving tests taken with the Driver and Vehicle Agency (DVA) in Northern Ireland.
• Targeted Route Practice: The user must have practiced at least three (3) distinct mock test configurations matching the layout paths within their official practical test collection, prior to the failed attempt.
• Test Recording: The premium sub must be purchased and activated at least twenty-one (21) days prior to the date of the official practical driving test. For the avoidance of doubt, "activated" is defined as the successful completion of the user's first sign-in and completion of the initial onboarding setup within the RouteBuddy mobile or web application.

Subject to fully validating and approving matching terms of this guarantee, RouteBuddy will issue a direct cash equivalent payment to reimburse the cost of the failed practical driving test up to the official standard DVSA fee rates for regular booking slots. This guarantee does not extend processing fee components for non-RouteBuddy application purchases or premium subscription tags. The maximum criteria logs for reimbursement logic scheduled run up limits are:

• Weekday / Normal Test Schedule (Monday – Friday daytime): Official test reimbursement caps shall max frame values to [Maximum standard DVSA test rate capped at £62.00 instead].
• Weekend, Evening & Bank Holiday slots: Official test rate of £75.00 [Maximum RouteBuddy Test Fee Refund Up To £150.00].

Official copies of receipts showing key metadata payment metrics back into standard billing configuration setups must be provided contextually with standard claim profiles metrics.

3.1 Usage Requirements

Users must demonstrate consistent, high-density active training using the app's features prior to their exam date. "Active usage" is strictly defined as training sessions during which active GPS movement and telemetry are recorded within the app for a continuous minimum period of between thirty (30) and forty-five (45) minutes per session, in line with standard UK driving test durations.

3.2 Telemetry Integrity & Proxy Driving Protection

To ensure fairness and prevent fraudulent claims, all submitted telemetry data undergoes rigorous automated and manual validation. RouteBuddy reserves the right to deny claims where telemetry logs indicate patterns inconsistent with a genuine learner profile (referred to as "Proxy Driving").

"Proxy Driving" implies any tracking that, in our reasonable judgment, does not appear to have been carried out by the registered learner driver. We reserve the right to update our criteria for identifying Proxy Driving at any time.

• In the event that a claim is denied under this section, the user has the right to appeal the decision within fourteen (14) days by sending a mail profile directly to our corroborating evidence team (such as uploading trailing instructor logs or physical driving logs showing details).

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, online purchasers have a statutory right to cancel their digital subscription within fourteen (14) days of purchase and receive a full refund.

However, if you explicitly consent to start using the premium features of the RouteBuddy app within this 14-day period, you acknowledge that you waive your statutory right to cancel.

RouteBuddy Limited collects, processes, and stores telemetry, GPS location coordinates, and user behavioural data to verify compliance with the terms of this guarantee. All data processing is carried out in strict accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our lawful basis for processing this data is the performance of a contract to which the data subject is party. For detailed information regarding your data rights, retention periods, and security measures, please consult our full Privacy Policy.

6.1 Claim Submission Process

All claims must be submitted digitally via the channels where you initiate your practical test processing configuration data logs. Matching files must be uploaded directly to the official routebuddy.co.uk/claim-help. To process the fee payout successfully through this portal, the user must upload their official DVSA content failure slip / certificate (Form DL25) matching driving store user identity.

6.2 Automatic Forfeiture

Successfully requesting a software level refund for the RouteBuddy app purchase via any channel (including store-level payment provider refunds via Apple App Store or Google Play) will immediately void and nullify this guarantee and invalidate any pending claims test fee reimbursement safety nets.

6.3 Resolution of Chargebacks and Payment Disputes

Consumers retain the full statutory right to raise payment disputes or chargebacks through their card issuer or bank under the Payment Services Regulations 2017 and Section 75 of the Consumer Credit Act 1974. Initiating a payment dispute or chargeback will not result in an automatic account ban or platform penalty. However, any chargeback resolved in the consumer's favor that covers the initial purchase price of the subscription will render the contract void and immediately invalidate any pending Pass Guarantee claims.

If a dispute arises regarding a Pass Guarantee claim and cannot be resolved through our internal customer support channels, you will be provided with a final deadlocked response. RouteBuddy Limited is not currently a member of an approved Alternative Dispute Resolution (ADR) scheme. If you remain dissatisfied with our final response, you may seek independent legal advice or contact Citizens Advice to explore external resolution avenues.

These terms and conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. Any legal proceedings must be brought within the exclusive jurisdiction of the courts of England and Wales.